Items listed online are from our store location. All of the gowns are kept in clear plastic zipper bags to insure minimal damage. Many of them have been tried on and while most of them are like brand new, some of them have sustained normal dressing room wear. Normal dressing room wear may include loose or missing beads, make-up smudges, dirt in the hem, open seams, or holes or snags which are not visible on the manufacturer images. All dresses are sold as is. Millers’ does not accept returns, allow exchanges, offer store credit or issue refunds of any kind. All sales are final. This Gown has a Broken zipper, and a few missing beads but otherwise, it is in great condition.