RETURN POLICY AND TERMS OF SALE

 1.)  RETURNS — By purchasing merchandise from Millers' Prom and Formal web site and/or physical store locations, it is understood that we do not accept returns, allow exchanges, or issue refunds of any kind. Due to the seasonality of our merchandise, all sales are final.

2.) PROCESSING TIMES — While we strive to process and ship all of our orders as soon as possible, due to the nature of our products, processing times will vary based on each individual order placed. It is very important that you provide an accurate "event date" at the time of checkout. If you need your order to be delivered to you by a specific date, or if you're at all concerned about processing/shipping times, please contact us at info@millersprom.com or call 724-837-3450 to speak to a dress expert who is here to help you choose the best shipping option to receive your order in time for your event. 

3.) SALE ITEMS — Items marked as "sale" are clearance items from our store location. Many of them have been tried on before, and the condition of these sale dresses can vary from brand new to visibly worn.  Many of the sale items are available online only and are sold as is. If you are at all concerned about the condition of a dress, we highly encourage you to reach out to us at info@millersprom.com prior to your purchase. One of our dress experts will be happy to answer any questions you may have and is available to send photos showing the condition of any sale dresses that you may be interested in prior to your purchase.

4) We often allow customers making purchases at our store location to make partial payments on their dresses.  Fifty percent of the purchase price (including sales tax and any applicable shipping charges) is required at the time of the purchase.  The remainder of the balance must be paid within 60 days.  By making the Fifty Percent deposit the purchaser acknowledges this is the sale, they are responsible for paying the remainder of the balance prior to removing the garment from the store premises and understands that all deposits/payments are nonrefundable.  If the invoice is not paid in full within 60. days, the item will be returned to stock, and the deposit will be forfeited.  Partial payments are not available to online or special order sales.  All Online and Special Order sales must be paid in full at the time of the original purchase.  No refund or return of online or special order sales.